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Pentaho Technical Support Engineer – Mumbai and Singapore

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15-Dec-2017

WHO WE ARE :

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, with headquarters in Singapore. We enable Digital transformation for large enterprises through our design, architecting and solution skills. Over 100 large enterprises of the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EnterpriseDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, Nginx as their key partners for the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

As a team culture, Ashnik is a family for its team members. Each member brings in different perspective, new ideas and diverse background. Yet we all together strive for one goal – to deliver best solution to our customer using open source software. We passionately believe in power of collaboration. Through an open platform of idea exchange we create vibrant environment for growth and excellence.

THE POSITION :

Ashnik is looking for talented and passionate people to be part of production support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. The successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

LOCATION : Mumbai, India

RESPONSIBILITIES : 

  • Be the First point of contact for support queries
  • Be responsible for solving customer queries and tickets in timely manner.
  • Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
  • Setup / Installation of Pentaho.
  • Daily Tasks would involve : Log monitoring, event monitoring and resolving tickets in defined SLA.
  • Understand and resolve –
    • Network connectivity issues if any, with Pentaho platform.
    • Credential or access issues with Pentaho platform.
    • Critical performance issue.
    • Any rejections or conflicts while sync..
  • Apply updates and patches to keep the software up-to-date in line with organizational policies
  • Provide support for installation and configuration.
  • Monitor and identify areas of performance improvement
  • Identify and write scripts for automating support tasks.
  • Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.
  • Contribute to internal knowledgebase system, FAQs, troubleshooting, best practices etc.
  • Become an expert on the product and stay up-to-date about new features.

QUALIFICATION AND EXPERIENCE :

  • 1 -3 years of experience in support role.
  • Experience in Pentaho or similar technologies.
  • Experience in installation, configuration and setting up of these products
  • Experience in trouble shooting, maintaining and supporting production setup
  • Experience on virtulization, Linux and other database technologies.
  • Familiar with network basics.
  • Debugging and problem solving approach and attitude.
  • Engineering or equivalent degree

ESSENTIAL SKILLS : 

  • Ability to interact effectively with customers for problem resolution.
  • Sense of urgency and ownership to get problems solved in timely manner
  • Attention to details.
  • Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.
  • Strong written and oral communication skills along with the ability to communicate technical concepts in a simple and concise manner.

WHAT IS IN IT FOR YOU? :

You would be adding a great experience of working with a leading open source solutions company in South East Asia region to your career. You would get to learn from the leaders and grow in the industry. This would be a great opportunity for you to feel and experience entrepreneurial environment. You would be recognized for being part of a team that brings key open source technologies from around the world to South East Asia and India market.

Please send us your resume at hc@ashnik.com


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15-Dec-2017
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