Managed Services

• Assist and provide support to project teams for technologies covered under this proposal for monitoring for uptime and performance
• Act on the suggestions provided by OEM product support team and help plan apply those in the << customer’s name >> environment
• Assist with technology* configuration changes and maintenance
• Review log files for technology* on proactive basis to find out potential risks and performance issues
• Receive operational alerts from technology* product subscription support team and advice and act on them to avoid downtime time or reduce downtime
• Based on the specific requests, help project teams to optimize technologies (covered under the proposal) configurations

• Check for compatibility issues with respective technologies (covered under this proposal) and other components involved in deployments and installations
• Perform periodic health checks of various installations to identify potential risks related to performance bottleneck, security & compliance and patching

• Execution for critical upgrade/patches released by technologies (covered under this proposal) OEM team
• Work with OS and infrastructure team to patch the required technology (covered under this proposal) platform and support during patching activity for underlying platform e.g. – libraries, OS etc.
• Work with << customer’s name >> teams to find the best way for upgrading required technology (as covered under this proposal)

• Based on the specific requests, help project teams to optimize technology* configurations

• Provide inputs on tuning OS parameters as applicable to the technology*
• Provide recommendation

• Help coordinate technology* related issues between << customer’s name >>, respective OEM and Ashnik Solution Architects
• Ashnik Team onsite will manage tickets and issues raised with technology* OEM Support
• Assist << customer’s Name>> team to identify required patches, upgrade

• Covers only current project setup
• Above tasks only cover Technology*
• servers covered by valid subscription. The scope excludes any Technology* deployment which is not covered by valid subscription from Technology* OEM.
• Any product related patches, updates, upgrades and bugs will be assisted on best effort basis based on the support from technology* (OEM).
• Any new implementations of Technology*
• Provide product support or bug/ hot fix for product defect for technology* (that comes from OEM as and when they release)
• Perform any changes in application code to adopt to new features technology*
• Perform any changes in application code to mitigate security or performance risks highlighted during health checks/maintenance activity
• Perform any maintenance and operational tasks for other components e.g. application, application servers, etc. during maintenance, patching and upgrades
• Perform any changes in application code to accommodate a new technology* patch or to work around technology* bug
• Application-side coding, configuration, or tuning

Requisites

• A single point of contact will be required for taking care of logistics and managing the onsite engagements with various teams at client site
• Ashnik would like to engage with Solution Architecture, Development and Support teams to understand various usage patterns and challenges around technology* usage and deployment.
• Ashnik may need to collect data on existing setup and architecture. If there is a need for additional NDA, it should be finalized and signed before commencing the engagement.
• We may provide some prerequisites for parameters and other setup to be put in place before onsite engagement starts
• Access to relevant systems, login and authorization setup to relevant servers for remote or onsite intervention and effective support.

Duration Of Contract

• Min 1 Year