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Technical Support Engineer – Pentaho ETL
WHO WE ARE :
Established in 2009, we are a leading open source solutions and consulting company in South East Asia and India, with headquarters in Singapore. We enable Digital transformation for large enterprises through our design, architecting and solution skills. Over 100 large enterprises of the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data, Containerization, DevOps and IT modernization initiatives of the large enterprises. We represent EnterpriseDB, Elastic, Docker, MongoDB, Nginx, Pentaho, Couchbase as their key partners for the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
As a team culture, Ashnik is a family for its team members. Each member brings in different perspective, new ideas and diverse background. Yet we all together strive for one goal – to deliver best solution to our customer using open source software. We passionately believe in power of collaboration. Through an open platform of idea exchange we create vibrant environment for growth and excellence.
THE POSITION :
Ashnik is looking for talented and passionate people to be part of production support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.
LOCATION : Singapore and Mumbai
- Be the First point of contact for support queries
- Be responsible for solving customer queries and tickets in timely manner.
- Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
- Log monitoring, event monitoring and resolving tickets in defined SLA.
- Apply updates and patches to keep the software up-to-date in line with organizational policies
- Provide support for installation and configuration.
- Monitor and identify areas of performance improvement
- Identify and write scripts for automating support tasks.
- Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.
- Enhancement of application components to support new business requirements.
- Testing of new ETL code development and Production deployment followed by documentation update.
- Contribute to internal knowledgebase system, FAQs, troubleshooting, best practices etc.
QUALIFICATION AND EXPERIENCE :
- 2 -4 years of experience in support role.
- Experience in ETL tools
- Strong technical knowledge of ETL and RDBMS
- Experience in installation, configuration and setting up of these products
- Experience in trouble shooting, maintaining and supporting production setup
- Experience on virtulization, Linux and other database technologies.
- Engineering or equivalent degree
DESIRED ADDITIONAL EXPERIENCE:
- At least 2+ years of working experience in any RDBMS (PostgreSQL, Oracle, MSSQL, MySQL).
- Experience in writing Database Functions/Procedures.
- Experience in writing UNIX shell scripting.
- Scheduling via Control-M, Crontab, Autosys.
- Basic Understanding of data formats like XML, JSON.
ESSENTIAL SKILLS :
- Ability to interact effectively with customers for problem resolution.
- Sense of urgency and ownership to get problems solved in timely manner
- Attention to details.
- Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.
WHAT IS IN IT FOR YOU?
You would be adding a great experience of working with a leading open source solutions company in South East Asia region to your career. You would get to learn from the leaders and grow in the industry. This would be a great opportunity for you to grow in your career through continuous learning, adding depth and breadth of technologies. Since we work with key, leading open source technologies and engage with large enterprises it creates enormous possibilities for career growth for our team. Not to mention that our people find the journey with Ashnik to be exciting and fulfilling experience.
Please send us your resume at email@example.com