Ashnik delivers an intelligent Infrastructure Monitoring Platform for a Fortune 500 Fintech

The Customer:

Our customer was a Fortune 500 fintech company and is a leading provider of financial services and solutions on a global scale.

The Challenge:

Our customer was unable to respond to critical and sensitive real-time needs of its banking clients. With the number of clients increasing, it was getting more challenging to manage the existing system and derive timely insights.

The Solution:

Ashink provided a centralised log aggregation platform to manage the operations of different locations. The new system was secure, scalable, reliable, highly available and met their compliance, real-time alerting and reporting requirements.

The Benefits:

The new setup and platform enabled the bank to reduce the customer onboarding time and offer better SLAs for highly business critical workloads, besides scaling out its services at a very affordable cost.

Customer Background

Our customer is a Fortune 500 company which provides financial services and solutions to global enterprises. They help clients use innovative financial technology to solve critical challenges and deliver superior experiences. One of its significant offerings is banking-operations-as-a-service and 24×7 availability of the core banking application – which is being availed by multiple large banks across India.

Key Challenges

Business:

The monitoring mechanisms for banks always draw in large numbers of logs from various sources. The existing solution utilized manual methods in combining the results of different logs and monitoring reports that made the entire system unmanageable. Our customer was not able to respond to the sensitive needs of their banking clients.

With the number of clients increasing every single day, it had become more challenging to manage the system and derive timely insights. The customer approached Ashnik for consultation and solution design to tackle the issue in an agile and innovative way, by adopting open source technologies.

Technical:

After examining their current deployment, Ashnik’s team found that the customer used one ELK server for each bank.

In their existing architecture, there were six standalone servers that were showing six different reports. As the number of banking clients was increasing, the system was getting congested.

The Solution

In a new design approach, Ashnik proposed collecting the data through a single index and then build dashboards in an aggregate fashion. The new architecture had features like alerts, elastic stack monitoring, security, graphs, job scheduling etc. It facilitated smooth integration with email, slack and external utilities like ServiceNow. The dashboards and reports could even be exported in PDF/CSV formats.

Ashnik also deployed two other nodes for data ingestion which could serve the purpose of high availability (HA) in case of a failure. The main technology used for devising a scalable architecture was three node ELK stack which could be scaled very easily based on the source load.

The new setup was a consolidation of a previously fragmented setup with increased security, high availability and add-on reporting and alerting features.

What the customer said:

The Fintech giant was thrilled that this solution changed their reactive scenario to a proactive one, enabling insights for timely actions. They added, “With the earlier setup, we learned of any issue only after a system broke down or if the client brought it to our team. Now, we are able to recognize, classify and fix the problem beforehand, even before our clients can bring it to us.”

The Benefits

The platform developed by Ashnik enabled the integration of more banking channels than it did previously. It enabled the customer to:

  • Offer better SLAs to its diverse banking clientele
  • Provide its core banking-as-a-service to a larger number of banks at a much lower cost
  • Achieve higher levels of efficiency, flexibility, and scalability to support newer business initiatives
  • Process 2X times data volume on commodity hardware
  • Provide disaster recovery and business continuity for mission-critical applications
The total number of documents ingested per day Approximately 42 million
Amount of data ingested per day Approximately 50 GB

With the new architecture, the customer saw a marked improvement in the performance of its workload. Various logs viz. NGNIX, Oracle, etc., which were not getting captured earlier, were now skilfully captured giving them real-time information.

Conclusion

To summarise, Ashnik’s team successfully delivered a highly scalable, real-time logging and infrastructure monitoring platform for mission-critical workloads to this Fortune 500 Fintech.

The customer can now use this high-performance platform to scale out their services at a much lower cost, rapidly add new customers, and provide improved SLAs for business-critical tasks.

Interested in exploring how Ashnik could make a difference to your business?

Reach out to us at success@ashnik.com with any questions.